FAQ
Find answers to common questions about our water fountains, installation, shipping, returns, and more. Get help quickly.
About the Product
Do your fountains come with LED lights?
Selected models include energy-efficient LED lights. Check individual product descriptions for details.
How quiet are the pumps?
Our fountains feature ultra-quiet pump technology, designed to provide the soothing sound of water without mechanical noise.
What materials are your fountains made of?
Our fountains are crafted from high-quality, weather-resistant resin and durable materials designed to withstand outdoor conditions year-round.
What materials are your fountains made of?
Our fountains are primarily constructed from high‑quality, UV‑resistant resin that mimics natural stone or wood, ensuring durability and weather resistance. Some models feature metal accents or LED components.
Do the fountains require plumbing?
No plumbing needed. All fountains are designed for easy plug‑and‑play installation. Simply fill with water, plug into a standard outdoor outlet, and enjoy.
Delivery and Logistics
How long does shipping take?
We ship from our US warehouse. Standard shipping takes 5-8 business days (FREE). Express shipping takes 3–5 business days ($39.99). Orders are processed within 3-5business days.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your order at fountjoylife.com/tools/tracking or on the carrier's website.
What is your shipping policy?
We offer free standard shipping to all US mainland addresses. Orders are processed and shipped from our California warehouse within 48 hours.
Do you ship internationally?
Currently, we only ship within the United States.
Return and After-Sales Service
How long do refunds take?
Refunds are processed to your original payment method within 3 business days after we receive the returned item.
Contact Us
Can't find your answer? Contact us:
- 📧 Customer Service: service@fountjoylife.com
- 📧 After-sales Support: support@fountjoylife.com
- 📞 Phone: 562-888-5868
- 💬 Response time: Within 24 hours
Who pays for return shipping?
We provide a prepaid return shipping label for all eligible returns. Items showing signs of use or human-caused damage are still eligible for return, but return shipping costs will be the customer's responsibility.
What is your return policy?
We offer a 30-day return policy. Items must be in original condition with packaging. See ourRefund Policyfor full details.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order here:Track My Order
What is your return policy?
We offer a 30‑day return window for unused, undamaged products in original packaging. Customer covers return shipping unless the item is defective or incorrect.
What if my fountain arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund promptly.
What warranty do you offer?
Installation & Warranty & Care
Are your fountains easy to install?
Yes! Most of our fountains are designed for easy DIY installation. No tools required—just add water and plug in. Watch our installation videos on YouTube.
How do I maintain my fountain?
Clean the pump monthly by removing debris
- Change water regularly to prevent algae
- In winter, drain and cover or store indoors
- Use fountain cleaner for best results
Can I leave my fountain outside in winter?
We recommend draining and covering your fountain, or storing it indoors during freezing temperatures to prevent damage.
What warranty do you offer?
All FountJoy fountains come with a 1-year warranty covering manufacturing defects. See ourWarranty & Carepage for details.
Can I leave the fountain outside in winter?
We recommend storing the fountain indoors or in a protected area during freezing temperatures to prevent damage to the pump and material. Drain all water before storage.
How do I set up my fountain?
Each fountain comes with a detailed step‑by‑step guide. Generally, you'll place the fountain on a level surface, fill the basin with water, connect the pump, and plug it in. No special tools required.