Customer Support
How Can We Help?
Whether you are choosing a fountain for your garden or need help with an existing order, our customer service team is here to help.
Email service@fountjoylife.com or use the contact form below. Our customer service response time is within 24 hours on business days, Monday to Friday.
Email Customer Support Send a Message
Find the Right Help
| Need Help With | What to Do |
|---|---|
| Choosing a Fountain | Explore our Buying Guide for sizes, styles, budgets, and placement tips. Email us with the models you are considering and your available space. |
| Orders & Delivery | Include your order number and the email used at checkout. See our Shipping Policy for delivery information. |
| Returns & Refunds | Contact us for approval before returning an item. Include your order number and reason for return. See the Return & Refund Policy for eligibility, timelines, and shipping costs. |
| Setup, Care & Warranty | Share your model, order number if available, and a description of the issue. For troubleshooting, email relevant photos or a short video. Visit Warranty & Care for details. |
Before You Send Your Message
Please include your name, order number if applicable, product model, and a clear description of your question. If you use the form below, add these details to the message field. Do not send passwords or full payment card details.
Quick Resources
Buying Guide FAQ Warranty & Care
Company & Fulfillment Information
| Role | Details |
|---|---|
| Operating Company |
TodaysunnyCo., Limited Room 4, 16/F, Prosperous Commercial Building 2-16 Garden Street, Mong Kok Kowloon, Hong Kong |
| US Fulfillment Warehouse |
Nice Choice Inc. 6610 Doolittle Ave Riverside, CA 92503 +1 (562) 888-5868 Prior approval is required before returning an item. |
| Customer Support |
service@fountjoylife.com Product questions, orders, returns, refunds, and warranty assistance. |