Refund policy
⏱️ Refund Processing Time: Once we receive and inspect your returned item, refunds are processed to your original payment method within 3 business days. Please allow an additional 5–10 business days for your bank or payment provider to post the credit.
We want you to love your purchase. If you're not completely satisfied, we offer a 30-day return and exchange policy from the date of delivery.
Return Shipping — Who Pays?
| Reason for Return | Return Shipping Cost |
|---|---|
| Defective, damaged, or incorrect item | FountJoy covers (prepaid label provided) |
| Change of mind — unused & original packaging | FountJoy covers (prepaid label provided) |
| Used, worn, or missing original packaging | Customer's responsibility |
No restocking fees are charged for any returns.
Return Eligibility
Free Returns (We Cover Return Shipping)
Free returns apply when:
- Item arrived damaged, defective, or incorrect (seller-fault)
- Item is unused, in original condition, and in original packaging with all tags attached (including change-of-mind returns)
For eligible free returns, we provide a prepaid return shipping label at no cost to you.
Customer-Paid Return Shipping
Return shipping costs are the responsibility of the customer when:
- Item shows signs of use, wear, or customer-caused damage
- Item is missing original packaging or tags
These items are still eligible for return, but return shipping costs will be the responsibility of the customer.
No Restocking Fees
No restocking fees are charged for any returns.
Return Window
All returns must be initiated within 30 days of delivery.
How to Start a Return
- Contact us at support@fountjoylife.com with your order number and reason for return
- We'll review your request within 1–2 business days
- Once approved, you'll receive a prepaid return shipping label (unless return shipping is customer's responsibility per the policy above)
- Pack your item securely and ship it to our US fulfillment center:
Return Address:
Nice Choice Inc
6610 Doolittle Ave, Riverside, CA 92503
Tel: 562-888-5868
Note: Items sent back without prior approval will not be accepted. All returns must be shipped to our US address above — we do not accept international return shipments.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Contact us immediately at support@fountjoylife.com
- Include photos of the damage or defect
- We'll arrange a free replacement or full refund at no cost to you
You have 30 days from the date of delivery to report defective or damaged items.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Items marked as "Final Sale"
- Gift cards
Exchanges
To exchange for a different item:
- Return your original item following the return process above
- Once your return is approved, place a new order for the desired item
- Your refund will be processed after we receive the returned item
Refund Process
- We receive and inspect your returned item
- You'll receive an email notification of approval status
- If approved, your refund will be processed to your original payment method within 3 business days
Please allow an additional 5–10 business days for your bank or payment provider to post the credit. If you haven't received your refund after 10 business days of approval, please contact us at support@fountjoylife.com.
Contact Us
📧 Customer Service (Pre-sales): service@fountjoylife.com
📧 After-sales Support: support@fountjoylife.com
⏰ Response Time: Within 24 hours on business days
FOUNTJOY is operated by TodaysunnyCo., Limited, Room 4, 16/F, Prosperous Commercial Building, 2-16 Garden Street, Mong Kok, Kowloon, Hong Kong.
Warranty & Care
For information about our 1-year limited warranty, product care, and maintenance instructions, please visit our Warranty & Care page.
FountJoy is committed to ensuring your satisfaction. We appreciate your trust in our products.